Black Friday Party Deal | Up to 50% off selected favorites
SHOP WOMEN | SHOP MEN
)
)
- HOME/
- CUSTOMER SERVICE/
- RETURN & REFUND POLICY
RETURN & REFUND POLICY
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a refund by the same method you used to pay within 14 days after your returned item(s) reach our warehouse for all orders placed until 29th of May 2023. For all orders placed after 30th of May 2023, we will deduct return fee of £ 2,9 from the refunded amount upon return.
We ask that items are returned clean, unworn and have all their tags on. For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip. We can only accept returns of cosmetic or perfume items if the product is unopened to maintain the quality and integrity of our products.
Please note that items bought online cannot be refunded or exchanged in any of our stores (except for Sweden and the Netherlands). Personalized and custom-made items are non-refundable. If your custom-made items are defective or damaged, please contact Weekday's customer service.
How to return:
Follow the steps below to complete your return:
1. Fill out the physical return form that comes with your order and include it in your package. If you are returning a faulty item or incorrect item, please complete and attach the return form on the delivery note instead.
2. Pack your goods in the appropriate package, for example the same one your order came in. You can return more than one order or package at once, as long as you include all relevant return labels in the package.
3. Stick on the self-adhesive return label and send the return back to us using one of the options below. Remember to save the return receipt until your return has been registered.
All Weekday orders from H&M should be returned to H&M online following the instructions in your parcel. This means that it's not possible to return a Weekday order from H&M in either Weekday or H&M stores or to Weekday online.
Need a new return form? Click here to print another.
Return options for England, Wales & Scotland
Standard Delivery – please use any of the following options:
Royal Mail drop off/Home Collection
Register your return in the Royal Mail return portal. An email will be sent to you which includes two labelling options. If you arrange a home collection you do not need to print a label:
1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.
2. A PDF label - print the label at home and fix it to your parcel.
Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.
Evri drop off
Take your parcel to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the parcel's progress.
Evri home collection
Arrange for Evri to pick up your return by clicking here. Evri will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.
Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address
Return Options for Northern Ireland
Visit UPS.com for details on how to print a return label, book your free return, and schedule a pick-up.
UPS drop off
Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.
UPS home collection
Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.