RETURN & REFUND POLICY

We hope you will love everything that you order from us. However, if something isn’t quite right, you have the right under EU consumer law to withdraw from your purchase for any reason within 14 days from the day you receive your order, unless a statutory exception applies. In addition, we offer a 30-day return policy.

To exercise your right of withdrawal, you can clearly notify us by using the return function available on our website or by submitting the return form included with your order. If possible, we kindly suggest using our standard return process through the return form, as it's usually the simplest and most efficient way to manage your return. If you need support you can also contact Weekday customer service. Once you have informed us, please return the items without undue delay. You may use the return label included in your package, and you may combine items from multiple orders in one parcel, although return costs are charged per order. If an item is damaged or faulty, please indicate this in your return request. We will process your refund within 14 days of receiving the returned goods or proof of return, using the same payment method as your original purchase unless otherwise agreed. Please remember to keep proof of postage until your return has been confirmed, and if you need a new return form, you can download one or contact customer service for assistance.

We ask that items are returned clean, unworn and have all their tags on. For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip. We can only accept returns of cosmetic or perfume items if the product is unopened to maintain the quality and integrity of our products. Please note that items bought online cannot be refunded or exchanged in any of our stores (except for Sweden and the Netherlands). Personalized and custom-made items are non-refundable. If your custom-made items are defective or damaged, please contact Weekday customer service.

We’ll give you a refund by the same method you used to pay within 14 days after your returned item(s) reach our warehouse.

A returns note is included in your parcel. On the returns note, fill in the return code for the garment you are returning. Include this in the package. If you no longer have this form, you can print a new one here.
Re-using the original packaging, tape the parcel securely and attach the return label.

Return options:
Visit UPS to book your return, print a return label and schedule a pick up.

Please make sure you use the order number that starts with "E" when you book a return with UPS. You will find the "E" order number on the returns note.

Please follow these instructions for any items purchased before 12th May, on monki.com.

Items purchased on monki.com cannot be returned to store. Please return your monki items online by following the instructions on the return form in your parcel.

Please note: Each order you return will cost $25. This cost also applies per order if returning multiple orders in one parcel. This will be deducted from the refund that you will receive.

Visit UPS to book your return, print a return label and schedule a pick up.

Need a new return form? You can print one here.